All rugs received with a manufacture fault will be happily exchanged or refunded in full. To qualify for a manufacture fault return, simply email us with a description of the fault & a clear photo of the fault. If RUGLOVE agrees the fault is valid, we will gladly give you both the option of an exchange of the same rug, a credit note or a full refund. Please note that manufacture faults must be claimed within 7 days of receiving your rug.