At Rug Love we understand that sometimes people like to touch and feel products before trying an that’s why we introduced the 100% Satisfaction Guarantee.
Customer satisfaction is our Number One Priority. If for any reason you are not 100% satisfied with your purchase, you can return your rug (in its original condition) within 14 days of delivery, for a full refund or exchange – no questions asked! (Please note that the shipping charges are non-refundable. Simply contact us with your with your intention to return your rug so we can provide you with the return delivery details. The buyer pays return shipping, and the product must be returned in the original packaging via a Courier Company together with a tracking number).Please allow 3-5 days for a refund to be processed as this will allow time for the inspection of the rug.