At Rug Love we understand that sometimes people like to touch and feel products before trying an that’s why we introduced the 100% Satisfaction Guarantee.
Customer satisfaction is our Number One Priority. If for any reason you are not 100% satisfied with your purchase, you can return your rug (in its original condition) within 7 days of delivery, for a refund or exchange – no questions asked!
Please note: Shipping charges are non-refundable. Simply contact us with your intention to return your rug so we can provide you with the return delivery details. The buyer pays return shipping, and the product must be returned in the original packaging via a Courier Company together with a tracking number.
Please allow 3-5 days for a refund to be processed as this will allow time for the inspection of the rug.
A restocking fee will also be incurred by the customer (see below) – this allows for the cost of handling, repackaging and restocking of the product.
Rug Size Cost
Up to 160x230cm $29
Over 160x230cm to 200x290cm $39
Over 200x290cm to 240x330cm $59
Items not eligible for change of mind returns: custom made rugs, special orders and cut to measure runners.